 Company.hu
Linkgyûjtemény - Online vásárlók/Vevőszolgálat |
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- Consumers like talking to a real person- Since Buy.com deployed NetSage, an automated self help function that features pictures of a person who appears to be providing assistance, online customer service queries resolved on first contact have risen to 80% from less than 50%.
- Customer Service: What Consumers Want- According to an August 2001 study commissioned by WorldCom and executed by Modalis Research Technologies, 90% of US consumers have used the telephone to obtain customer service, but only 46% grade its effectiveness with high satisfaction. The study finds, however, that 12% of consumers have used an online chat for help and 62% grade it with high satisfaction.
- E-Mail: When Will E-Retail Get it Right?- Only 33% of US online-only retailers, and 28% of brick-and-mortar websites, responded to customers' e-mail inquiries in December within a six-hour time frame.
- E-Shopping Fulfillment Service Trends In Europe- CollectPoint, which has just passed its first anniversary in the U.K., says that the demand for its local drop-off and collection points for Web retailers is starting to take off. The CollectPoint service is available in the UK and Ireland, as well as in Austria and Germany, where it is known as PickPoint. The service allows e-shoppers to request delivery of their items to a CollectPoint/PickPoint outlet, usually a local shop, convenience store or gas station, rather than opting for a courier or mail delivery at their home.
- E-tailers need to close more sales- Why do so many shoppers research products online, then go offline to actually purchase the items? This is a question that e-tailers need to answer, or they will remain a glorified consumer-information service.
- Gyenge ügyfélszolgálatok a Weben- A Gartner Group kutatása szerint az online kereskedőknek nem sikerült jó minőséget elérniük az ügyfélszolgálatok terén. Ez nem jó eredmény akkor, amikor a vásárlói hűség inkább kivétel, mint szabályszerűség.
- Ismerd meg vevöid!- A sanyarúbb idoszakból kilábalni látszó elektronikus kiskereskedelem jövoje több tényezotol is függhet. Az on-line vásárlás biztonságával kapcsolatos félelmek egyelore még mindig jelen vannak, a kisebb vállalkozások pedig sokszor versenyképtelennek bizonyulnak a nagy cégekkel szemben.
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